Idania Samudio, CEO
Unexpemted from other organization departments, Human Capital Management (HCM) also experiences the corporate tenor of continually introducing new solutions and creating new technological benchmarks. After all, only the most up-to-date HCM practices can be used to recruit top talent and help companies realize their existing employees’ full potential. HCM solutions must evolve to keep pace with the organization’s growing relationship with technology.
However, unfortunate as it is, a sizeable number of vendors do not pay heed to their clients’ changing needs after the new HCM solution is implemented. HR departments are often left stranded when facing operational and system-related issues. These companies are now forced to choose between two confounding options: either continue with their current solution that fails to meet their requisites or invest in a new solution that solves their existing issues but with a similar risk in the future.
Amid such predicaments, Samudio Consulting offers a more reasonable, and considerably less expensive, third option. Leaders ought to turn towards the company’s expertise to ensure that their tools can continually achieve the firm’s business objectives. With work proficiency in ADP, Workday, PeopleSoft, and several other HR platforms, the team at Samudio Consulting stays updated with advanced technologies and offers out-of-the-box solutions to their clients. In a cold, corporate world, Samudio is a consulting firm that supports HCM technologies while, simultaneously, keeping the customer at the heart of the business.
More Than a Safety Net
In-depth expertise in the HR space allows Samudio to help guide customers in making better decisions when configuring their implemented solutions. Idania Samudio, CEO at Samudio Consulting, compares the company’s role to lawyers in a courtroom. In this case, the plaintiff would be the vendor who has implemented the solution claiming that it would solve the client’s issues. However, Samudio Consulting is the defense lawyer that supports their client through any product-related issue after its implementation. The company advocates for its clients’ needs and makes certain that the implemented solution aligns with their business outcomes.
Samudio Consulting organizes training regimens that educate clients on implementing solutions the right way and further configure them as per their needs. “Upon implementing a system, you do not know all its features, and you do not know what it is capable of,” says Idania. “We help our clients attain a level of comfort with their solutions where they can successfully work around any issues that turn up in their systems,” she informs. Partnership with Samudio Consulting gives clients a more in-depth insight into the implementation process. They understand that, although there can be an allowance for natural human error, no errors must be made solely due to the improper understanding of an implemented solution.
We help our clients attain a level of comfort with their solutions where they can successfully work around any issues that turn up in their systems
Idania emphasizes that even though the organization’s services may serve as a security blanket for its customers initially, the ultimate goal is to allow them to be self-sufficient and function independently.
Where Active Listening is a Priority
One of the most glaring, yet familiar, pitfalls seen during product implementations is the lack of training among the clients’ personnel, according to Idania. “There have even been instances where we helped clients who were clueless about products they used, even as they were going live,” she says. At this juncture, Samudio Consulting alleviates the panic and stress that arise from product inexperience. The team works together with the client to teach them about the benefits and limitations of implemented HR solutions. This partnership helps the client see beyond the solution provider’s sales pitch and gain a thorough understanding of their capabilities and shortcomings. “In-depth knowledge of their systems helps in the long run during crucial decision-making scenarios,” adds Idania.
Samudio’s team is trained to listen to a customer’s feedback; this plays a vital role in comprehending a client’s issue and educating them to tackle it. Staying wholly involved in customer engagements and keenly focusing on their needs is key to a healthy client relationship. Be it payroll implementation or any other HR space function, Samudio Consulting’s conflict-resolution methodology revolves around gathering insights into the client’s processes, knowledge, and requirements.
Idania observes automation to be another easily-missed snare that leads to improper software implementation. While integration developers would suggest automating smoother management processes, it might be counter-productive in HR operations that are reliant on specific controls—such as payroll. This department arguably requires much more scrutiny to be completely automated from setting up pay policies and collecting payroll inputs to net salary calculations and distributing payslips. “Although it might seem efficient theoretically, it is much harder to pull off operationally,” says Idania. Samudio Consulting’s services help bridge this evident gap in communications amongst teams and streamline decision-making processes.
A Pillar that Supports Client Growth
The organization keeps its approach unique from many contemporary HR consultancies. Samudio, at its core, is fuelled by an ideology aimed at organizational growth and the delivery of creative, out-of-the-box solutions. Although the company stays technology agnostic, it remains up-to-date with the latest innovations in the HR industry.
Having extensively worked with various HCM platforms, Idania and the team leverage an extensive reservoir of industrial know-how to guide clients through different phases of their projects.
Highlighting Samudio’s services, Idania discusses a case study where a company was having severe issues with how the system implementation was running. The configuration was not based on how the business was operating. Samudio’s engagement with the client began solely as a part-time consultant that helped them better understand their dealings with the implementing partner. Right after the product was deployed, Samudio was still involved with the client and aided with their system configurations. In the second year, however, the client wanted to learn how to manage the solution without the crutch of a helping hand. “Our interactions were soon marked by training programs that transferred knowledge from our team to theirs,” says Idania. Now, in their fourth year of collaboration with Samudio, they are working on enhancements and upgrading operations on the business side, such that the company can efficiently manage most of their processes themselves.
“Our interactions are marked by training programs and a significant knowledge transfer”
Idania says that helping a client surmount obstacles in their operations is akin to the process of supporting and nurturing a child all through their life. At first, it consists of merely fixing any damages an improper product setup might have caused. As the engagement draws on, Samudio educates clients to solve issues without external aid and customize solutions to match their needs—similar to a young adult venturing out into the world on their own.
Intertwining Customer Service with Creativity
The work culture at Samudio reflects its customer-centric services. Despite working upwards of 13 hours a day, Idania ensures that the team’s work-life is both enjoyable and respectful towards clients. “Trust is the cornerstone of our customer relationships,” she adds. “If I get a call for help with a product at any time of day, I can guarantee that my team will do their best to resolve it.” Samudio Consulting even splits its client’s workload when implementing a solution.
Intending to stay innovative, Samudio looks forward to expanding its client base. Creating enthralling training videos and introducing a podcast, top the list of the company’s plans. These would bring up common issues in the HR space and suggest techniques to solve them. “It is about having been able to help users feel comfortable rather than something they need to pay for,” concludes Idania. With an ‘all for one and one for all’ drive, Samudio Consulting works for a successful collective outcome.
“To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.” This quote from Albert Einstein encapsulates the creative and ever-supportive spirit of Samudio Consulting. Sometimes all a leader needs is a new perspective to tackle an age-old problem, and Samudio stands ready to lend its creativity as a solution.